Rental Policies

Reservation & Payment Process

Once a reservation request is accepted, guests are required to pay the Refundable Security Deposit. The remaining rental amount is due 30 days prior to arrival. We will send you a reminder email about a week before the due date. If you are booking less than 30 days prior to your arrival date then the total rental amount plus the Refundable Security Deposit is due upon booking.

Please note that if you have booked through a 3rd party website or app such as Airbnb or TripAdvisor then the reservation & payment process may be different. Please check your booking verification or contact us directly with questions

Payment

We accept major credit cards (Visa, MasterCard, Discover) and personal or bank checks. If providing payment via personal or banking check, please make it payable to CENTURY 21 Boardwalk and mailed to:

  • CENTURY 21 Boardwalk
  • Attn: Vacation Rentals
  • 113 Maple Street
  • Manistee, MI 49660

Refundable Security Deposit

The Refundable Security Deposit is required in addition to the rental fee and is refundable within 14 days following your departure provided the rental is left in proper condition, reasonably clean and without any damages or missing items.

Deductions may be held for any damages to the property, missing towels, linens, kitchen and household items, including decorations and outdoor accessories. Funds will also be deducted from your deposit if any lights are left on, heat/AC units are not properly set, or windows and doors are left open and/or unlocked. If damages are over and above the Security Deposit the remaining amount will be charged to your credit card.

Cancellations & Refunds

Confirmed reservations that are cancelled less than 30 calendar days of arrival will result in forfeiture of the Refundable Security Deposit. No refunds will be granted for early departure or late check ins, mechanical malfunctions, loss of power/water, neighboring construction or noise, evictions, inclement weather or other acts of god.

Please note that if you have booked through a 3rd party website or app such as Airbnb or TripAdvisor then the cancellation & refund policy may be different. Please check your booking verification or contact us directly with questions.

Check In/Out

Check in time is after 4:00pm EST and check out is before 11:00am EST (10:00am for select rentals). Unauthorized early arrivals or late departures will result in a $50 fee assessed for each half hour.

Arrival Instructions

Arrival instructions, including entry information, are provided about a week prior to your arrival date via email. For more information regarding arrival instructions please visit our guest pass video.

Age Requirements

You must be 25 years of age or older to rent from CENTURY 21 Boardwalk Vacation Rentals and must occupy the rental property the entire term of the reservation. Singles under 25 years of age are prohibited unless accompanied by parent or legal guardian. We do not rent to groups of minors with or without chaperones.

Number of Guests

The number of people occupying the rental must be disclosed at time of rental. If the number of persons staying in the home exceeds the maximum occupancy of the rental, all additional persons will be asked to vacate the property immediately.

Parties

No house parties are permitted in the rental or on the rental grounds. If a party is reported, you will be asked to vacate the rental home without refund.

Non-Smoking

All of our properties have a strict NO SMOKING policy! Your security deposit will be forfeited if there is evidence of smoking in the rental home. You will be responsible for additional charges if the restoration of the property exceeds your deposit.

No Pets

Most of our rental properties do not allow pets unless explicitly stated in the property description. Your security deposit will be forfeited if there is evidence of a pet in the rental. You will be responsible for additional charges if the restoration of the property exceeds your deposit.

Items Left Behind, Lost or Stolen

We will not be responsible for personal items left behind after checkout. However, if you are missing an item we will do our best to locate the item and mail it to you. We will not be responsible for personal items that are lost or stolen during your stay. We ask that you take the normal precautions in securing the rental home such as locking all exterior doors when leaving the home.e.

Accommodations

Each rental property reflects the taste of its owners. Specialty items vary. Every effort is made to assure accurate descriptions with no misrepresentation intended. CENTURY 21 Boardwalk will not be held responsible for errors in printing, changes made by owners or matters out of our control, i.e. noise, construction, weather, certain community amenities, etc. Substitutions and refunds will not be made upon arrival for any reason except as required by law.

CENTURY 21 Boardwalk Vacation Rentals is not a member of the associations affiliated with certain properties. While we work hard to connect with owners and association leadership, CENTURY 21 Boardwalk is not responsible for community amenities that may be out of order.

The Owner and CENTURY 21 Boardwalk Vacation Rentals shall not be liable for any bodily injury or death or property damage which may arise in connection with the tenant's occupancy of the premises. The tenancy agrees to indemnification and hold the Owner and CENTURY 21 Boardwalk Vacation Rentals harmless for any damages, injury, claim, or liability which may arise in connection with the tenant's occupancy of the premises.

You acknowledge and agree to rent the premises "as is." Any information presented or received is deemed reliable, but not guaranteed. You waive any claim against the Owner and CENTURY 21 Boardwalk Vacation Rentals arising out of the condition of the premises or dissatisfaction of same.

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